FAQ
Does the app need a connection?
No. Bundled images, play invitations, policy and saved choices work without Internet permission.
SUPPORT
Practical answers without an account
The app is intentionally simple to reset and troubleshoot because it uses bundled content and small local preferences rather than a remote service.
FAQ
Where is my Session Basket stored?
Only patch identifiers are stored in app-private preferences on the Android device. They are not linked to a person.
FAQ
How do I delete local choices?
Use the reset buttons in the Basket, Safety Gate or Privacy Centre; clear app storage; or uninstall the app.
FAQ
Why did choices not move to a new device?
Cloud backup and device-transfer backup are deliberately disabled to keep the small local state local.
FAQ
Can I enrol or report an incident here?
No. Use the service's current authorised process. The app has no enrolment, messaging, incident or emergency workflow.
FAQ
What if an image looks like a real centre?
All app artwork is AI-generated and illustrative. It is not documentary evidence of a specific building, person or programme.
CONTACT
Need a privacy or app-support conversation?
Email balfour@playcentre.org.nz or write to Balfour Early Learning Centre Incorporated, 131 Queen Street, Balfour 9779, New Zealand. Do not send confidential child, health or safeguarding details by ordinary email.